Mac Unattended Access problems
this problem +1
Are you connecting from a Windows PC or a Mac? The first thing to check is that your Expert has updated to build #498, you can do this by exiting the Expert and starting it again.
Unattended Clients are being updated to the new build #498 in the background, however if you connect from an Expert running build #461, it will force the Unattended client to begin downgrading.
This would appear to be the same old problem we have had on the last several releases - the client update runs successfully but never terminates and restarts the updated client.
Apparently this happens on both Mac and Windows clients. Our clients are mostly Microsoft, including XP, Vista, 7, Server 20XX. Pro side has been XP, Vista, 7.
I use unattended access exclusively. Then as a work around, after a couple of minutes I cancel the session and reconnect to the client computer, at which time the session starts normally with the client update applied.
This is just another niggling irritation on unattended sessions. I can Imagine it is a major embarassment on an ad hoc connection.
For the last 5 or 6 releases, Citrix says "This will be fixed on the next release". Hasn't happened yet.....
EMPLOYEE0I actually experienced this issue with one of my Unattended PCs for the first time yesterday, and it happened under a very specific set of circumstances:
- My Home PC is set up for Unattended Support and upgraded automatically to the new 498 build when I turned it on yesterday morning before I went into Work.
- On my Work PC the Expert end point just happened to still be running in my System Tray from the day before, I right click the icon and selected my Unattended list, then selected my Home PC.
- My Home PC sat "Downloading the required version" and after 5 minutes I connected to my Home PC using GoToMyPC so I could see what was happening.
What I saw when I connected via GoToMyPC was that my Home PC was showing the G2A-RS "Connecting" dialog box above the System Tray. The Client software was running and trying to join a session even though the Expert still said it was Downloading the required version.
It wasn't until I started to look for log files to pass onto the team that I noticed what had happened, and realized why my Home PC which had already updated automatically needed to download again.
Because my Expert on my Work PC was still logged in from the day before, it had not triggered to update to the new build and was still running #461. When I connected to my Home PC it was trying to force it to downgrade back to #461 also, as that was the version I was using. As soon as I exited the Expert completely and then relaunched it, it saw the new version and updated automatically.
If you tend to leave your computer on and the Expert running at all times, I recommend exiting the Expert and relaunching it when a new release comes out.
Yes, I believe I have resolved this issue. It seems that even though the upgrade to build 498 seemed to install, the system tray icon was still running the old build 406. Even after a reboot, I would right-click on the system tray icon I would see that it was build 406. I then exited that and clicked on the actual program. It performed the upgrade properly.
I then went to connect to an Unattended Mac and was able to connect.
I am having other issues now on Macs without unattended access. I tried to connect to one yesterday. I had the user go to fastsupport.com input the security key and nothing happened on their end. I then had them try chrome instead of safari. They were then able to download the application. But, unfortunately, I had to have them go into Privacy & Security to change the "Allow applications downloaded from:" to Anywhere. By default this is set to "Mac App Store and identified developers". Still a lot of hoops to jump through when I need to access a client's mac.